Projector Lamps:6 month (180 days) hassle-free, factory and exchange warranty for brand name lamps, 3 months (90 days) for generic lamp products. We will pay all shipping charges if the product is found to be defective.
All parts may be refunded in the event of a defect within 30 days from the date of purchase. Parts that are found to be non-defective will incur a restocking fee of 25% of the purchase price. Shipping fees are non-refundable.
All working products returned within the first 30 days of purchase are subject to a 25% restocking fee. After 30 days, there are no returns or refunds.
Refunds are processed after we receive and process your return. Items directed to our Returns Department will be refunded within 7-10 days of giving your package to the return shipping carrier.
Standard (4-7 Business Days)
Expedited (2-4 Business Days)
Two Day (2 Business Days)
One Day (1 Business Day / Overnight)
To return an item, you must be issued a Return Merchandise Authorization (RMA) number. The RMA number assures your return, refund, or exchange is handled properly and quickly. When you receive your RMA number, please write it clearly on the return box or package in multiple locations with a dark permanent marker. Please use a carrier with detailed package tracking information (not just delivery confirmation), relay tracking information to our Returns Specialist, and keep the tracking numbers for your own records. Items that do not include an RMA number, nor a tracking number may be refused or lost. If you would like to schedule a return, you may call (212) 254-3541for an RMA number. Additionally, you must also make sure all correct shipping labels are clear and readable or risk delay of your return, refund, or exchanged item.
It is on behalf of the customer that we provide complimentary sales and technical support services; however, no support given over the telephone, email, or live chat shall be construed by the customer as legal or technical advice. We make no claims to speak on behalf of any manufacturers, and are only sharing our experience with customers in order to assist with their purchase decision. Customer support agents are available to assist customers before and after the purchase of product and will do their best to troubleshoot issues related to television, projector, or other consumer electronics device repair. Customer support may be reached at (212) 254-3541. If you are dissatisfied with progressivelabstechnical support, you should consult with the product manufacturers support line as well.
Customer service is extremely important to us. If you feel we are not doing everything possible to help your situation, you may contact us at:
410 East 20th Street 6G
New York, NY 10009
Call us at (212) 254-3541,
Email us: firstname.lastname@example.org